Dedication
Forward
Preface and acknowledgements
Part I – Rising Expectations
   We haven’t seen anything yet
   2:30 and counting
   The heart of the problem
   Who accommodates whom?
   Millions of e-businesses
   E-backlash
   The Next Generation of the Internet
   Next Generation Attitude
   Goals
   What to expect
   Power to the People
   We are at the very beginning
   Customer choice is power.
   The Intel story
   People power in Midland, Malaysia, and Kosovo
   The Power to Vote
   The People and their money
   Power to the People happening everywhere
   What is Napster all about?
   The customer is always right
   Systems that don’t talk to each other
   Click here to send us a fax, fill out a form or...
   Down for maintenance
   Guitars and chickens
   Listen carefully; our menus have changed
   For your own protection
   Peanuts and Potato chips
   It is not all gloom and doom
   And now to the future
Part 2 – The Next Generation of the Internet
   Fast
   Always on
   Everywhere
   Natural
   Intelligent
   Easy
   Trusted
Part 3 - Attitudes for success
   Getting an attitude
   Organizing to get things done
   Get a taste of the culture
   What to do next
Epilogue
Bibliography