|
Wednesday, May 31, 2006 |
|
|
How to be a better blogger -- and still keep your day job
Other stories about blogging at patrickWeb are here. |
|
|
Tuesday, May 23, 2006 |
|
|
Troll's View
After the board proceedings a some follow-on meetings, it was time for a taxi ride to the Holmenkollen Park Hotel where a special dinner would be held for my friend and Opera chairman Christian Thommessen who will be leaving the board to take on an important position as a diplomat at the United Nations Development Program at U.N. Plaza in New York. I am sorry we will be losing him from the board but am happy that he will be putting his time and energy into some really important work and also that he and his family will be close enough for more frequent visits.
|
|
|
Saturday, May 20, 2006 |
|
|
Internet TV
During the 1996 Olympic Games in Atlanta there was a bomb blast. Native Atlanta ex-patriots living in Japan and Germany and other parts of the world wanted to get as much news coverage as possible about the status but had few choices (there were no blogs then). The Internet Technology team at IBM in Southbury, Connecticut was running a large web infrastructure for the Games at the time and one of the engineers, Andy Stanford-Clark, got the idea to "stream" a local Atlanta radio station over the Internet using an IBM technology called Bamba. It was a very successful project but only a handful of people could listen simultaneously due to the limitations of the technology and the Internet. Some people thought that if there were large numbers of listeners "audio would break the Internet". Today millions of people consider audio over the Net as commonplace. (Listening to crystal clear classical music from KUSC-FM in Los Angeles through my Sqeezebox as I write this). Based on the tens of millions of daily visitors to YouTube, it is clear that video has also become commonplace. Another leading indicator is what is happening on campus. A number of universities have decided to use the Internet to deliver cable TV to their dormitories. One of the issues Mr. Svensson raised in his story is "net neutrality", a term that means different things to different people. The fear is that the really large telecommunications companies that provide parts of the "backbone" of the Internet may decide to not only raise fees but also to be discriminatory. In the extreme it would mean that Verizon would block access to Google because they made a deal with Yahoo! or visa versa. The telcos have never been successful in getting into the content business so a new angle for them might be to make deals with content providers that would make their video move through the Internet backbone at a higher priority in return for fees. These fears have gotten the attention of lawmakers who are now talking about legislation to insure net neutrality. Legislation is the worst possible way to address the issue. What is really needed is more competition. In Japan, the Internet service available to consumers is significantly faster than in the U.S. and significantly less expensive. For example, Yahoo! Broadband offers 8 million bits per second for about $20 per month. Up to 100 million bits per second is available. What technical breakthrough have they had? None. The breakthrough was to separate the various infrastructure elements of Internet service and allow "Adam Smith's invisible hand" to go to work. More competition means higher speeds and lower prices. In the U.S. we have legions of lawyers and lobbyists at work doing their best to gain protections for themselves and to slow the spread of innovation such as municipal wireless and voice over IP. Will video break the Internet? No. The biggest threat to freedom of choice for content at competitive prices is a lack of competition. Misguided or overly-prescriptive legislation can have unintended consequences. It can often fix one problem and create two new ones or add yet another layer of protectionism. Mike Nelson, former Director for Technology Policy at the Federal Communications Commission (and former colleague at IBM), says "a lack of competition which lets companies exert monopoly or duopoly power is probably the biggest damper on innovation". Not all legislation is bad. It is possible to use it to increase competition and decrease regulation, to fund e-government pilot projects, "connect the unconnected," or fund university education and research. |
|
|
Wednesday, May 17, 2006 |
|
|
Healthcare and IBM
IBM's vision is significant -- to build patient-centric information systems, shared health and wellness management systems, and integrated networks to pull it all together among the payers, the providers, and the patients. Many of the benefits are obvious but some are more subtle. Payer insurance companies may be transformed from claims processors to wellness concierges. Smoother workflow and process optimization due to better integration and access to information can lead to improved quality, fewer errors and lower healthcare costs. IBM has a vested interest in becoming the leader at these things because it has a half-million employees and retirees. Their Global Health and Wellness program is a partner in developing solutions for clients and may itself become a model. The company not only has a wealth of information at the intranet web portal but also enables an electronic health record into which employees enter their personal information which is then supplemented by automatic updating from claim and pharmacy data. The company also provides incentives to exercise and stay healthy. As a result, IBM's labor cost is significantly lower than industry averages. The conference was attended by several dozen healthcare software vendors and various industry experts, including more than a half-dozen physicians. Most of the discussions revolved around the notion of "Patient centric" -- connecting healthcare information about patients with insurers and healthcare providers for the benefit of the patient. The key to make all this work is standards and they will evolve through Regional Health Information Organizations (RHIO) and a National Health Information Network (NHIN). The RHIO includes consumers, hospitals, labs, pharmacies, payers, public health offices, and physicians. Progress is being made. A presentation was made by John Blair, MD, who is CEO of Taconic Healthcare Information Network, a RHIO just west of the Hudson River. They have connected practices, hospitals, labs and payers and have developed standardized electronic health records, e-mail access to physicians, and e-prescriptions. The NHIN has asked four IT companies to work on interconnection of the RHIO's. Part of IBM's NHIN architecture will be based on royalty-free health care information systems patents (discussed in the IP meeting earlier that day) which give priority access to requests for patient information coming from emergency rooms vs. routine office requests. From a purely heath point of view, the biggest transformation will come from information based medicine that bridges healthcare and life sciences. Molecular level understanding of disease is being made possible, in part by supercomputers such as BlueGene, and the result will be the development of targeted drugs. In other words, based on a DNA sample and genomic analysis, a diagnosis and treatment can be based on our individual medical history and genetic predispositions. Whole new fields are opening up including pre-emptive medicine, pharmacogenomics and clinical decision intelligence. A small device the size of a cell phone can take a sample of your blood and determine your rate of metabolism which in turn affects how much of a drug you need to provide optimal results. It will soon be possible to predict the likelihood of a person getting something deadly but yet preventable. Advanced analytics are beginning to provide the ability to run complex algorithms to answer complex questions. For example, there is a 100 page document that provides guidelines on how to perform a particular surgical procedure. It is based on the "average" person. Nobody is average so would it be nice to be able to have a system which can provide specific recommendations based on many variables that are particular to an individual -- providing the surgeon with a "how to" guide unique to each patient. Molecular Profiling Institute is creating tools for genomic and proteomic profiling and treatment of cancers. Seventy of our 40,000 genes can predict breast cancer accurately. Dr. Robert Penny showed incredible examples. A particular gene that is missing or not working can tell the cause of a particular disease and a drug that can attack that specific gene can fix it and the patient can be cured. This is called "jumping diseases" -- using a cure for disease xyz to treat disease abc. Dr. Penny showed before and after images of a dying cancer patient. After the application of a drug that attacked the targeted gene, the cancer disappeared. It gave the audience a lump in their throats. There are many new issues arising along with the breakthroughs. For example, being able to know you have high odds of getting xyz disease for which there is no prevention and no cure after getting it, is questionable. The trend from physician centric to payer centric to patient centric is accelerating. It is likely that what will be accomplished in the next ten years will be vastly more than what has been accomplished in the last one hundred. |
|
|
Tuesday, May 16, 2006 |
|
|
Engineering
At the engineering advisory board meeting today at Lehigh University, I was quite impressed with my colleagues' intense interest in what is going on at the university. In addition to getting an update from Dean Wu, there was a lot of discussion about future directions and how the extended family of alumni could collaborate to help out. In the 1960's, Lehigh was primarily an engineering school and it was 100% male. Today engineering is a third of the university and women represent more than 40% of the nearly 7,000 students. When I graduated 39 years ago, there were no women at Lehigh (although there were many nearby, including my wife at St. Luke's School of Nursing), and last week Dr. Alice P. Gast, a world-renowned researcher with a passion for teaching, was named Lehigh University’s 13th president. One area of focus for the college of engineering is to provide degree programs in which students can develop horizontally as well as vertically. Over time, a top student can be an ultimate techie but can also be outstanding as a business or arts student. This will mean they will be able to move from their undergrad experience to enter law school or medical school or join the ranks of business management or consulting with an edge because of their broader perspective. An engineer uses creativity, technology, and scientific knowledge to solve practical problems. What about communicating the solution to the problem and working with global multi-disciplinary colleagues to implement the solution? That is where Lehigh's thrust toward integrated programs comes in. The Integrated Business & Engineering degree (IBE) is an innovative example of the potential of more diverse education. The program prepares students to assume leadership roles in industrial research and development, entrepreneurial initiatives, management consulting, high-tech ventures, and innovative technology. I have no doubt that this integrated approach to engineering will produce some future leaders for the world's top businesses. |
|
|
Thursday, May 11, 2006 |
|
|
Lehigh
The first mark was just down the lawn in front of the university center (the UC as we used to call it). I had seen the flagpole many times back in the 1960's when I was a student there but never knew there was a benchmark in the stone wall around the flagpole. The pole used to be wood and is now steel but the foundation is the same and has been there since 1935 (ten years before I was born). The second mark was at a train station just north of the river. The benchmark disk was inside the entrance doors to the station which is now a restaurant. It was placed there in 1932. The oldest mark I have ever found was next. It was at a beautiful church. The mark was the spire at the top of the steeple -- placed there in 1885. The church would have been easy to find in the daytime but late at night in the rain it was more difficult. I am very fortunate to be spending the night at the Sayre Mansion. |
|
|
Wednesday, May 10, 2006 |
|
|
Five Percent
This morning I checked on the status of a medical prescription at Express Scripts, my "online" pharmacy. The web site had an order number but did not show the name of the medication. Clicking on "check status" gave a line that said "In pharmacy" -- since May 6. No information available. Sending an email to them is hopeless -- I have done it before -- they respond to the email by telling you to call if you need information. I called and was told they had received the prescription on May 3 and it then takes them three days to enter it into the system. Four days later they determined that it needs "prior authorization" and so they faxed a form to the doctor requesting that he fax a form to the insurance company who would then need to fax a form to customer service who would then notify the pharmacy it is ok to ship the medication. The pharmacy and customer service are the same company. There is no feedback to the customer at any point. Meanwhile everyone is calling everyone and the doctor's office is so overloaded with calls about prescriptions that you can't get through to them. This is the status of online pharmacy. Five percent would be an overstatement. Then I made a reservation at Marriott.com. At the end of the form was a "comments" box and I entered some things that I thought would be helpful. Upon hitting the submit button I got an error message saying "Comments too long". The form only accepts 45 characters -- a ridiculous limitation in these days of inexpensive storage. Well designed online forms that limit the text input tell you how many characters you have remaining. Not this one -- there is no indication given of how many characters have actually been entered and the text box actually has four lines of 64 characters each. You just keep shortening and entering submit until it is satisfied. What could they be thinking? The confirming email arrived quickly but because they had embedded some javascript in the email to make it look pretty, it could not be printed. Travel sites generally are getting better but they still do a lot of dumb things. The point that top management of these and many other companies are missing is that the perception of their company and their brand is no longer based on their past history or even the reputation of their products and services. The way we see them is the way we see their web sites. Unfortunately, a lot of things we see are not pretty. Increasingly our loyalties will shift to the companies who make our lives simpler and save us time instead of frustrating us. Many are trying hard but they have a long way to go. |
|
|
Tuesday, May 9, 2006 |
|
|
Update
|
|
|
Monday, May 8, 2006 |
|
|
Preservation
I had not been to Preservation Hall for more than thirty years but I remembered exactly what to expect. The sound of the Preservation Hall Jazz Band is unique and inspiring. The musicians are polished and professional. I talked with the trombone player during break and he told me he was a professor of music at a local college. To hear him and his colleagues play you would never see a piece of music. It seemed to come from their soul. The saxophone player told me he read music when he was a boy but that now it comes from the soul. From their web site are a coupe of great quotes. "Musicians in New Orleans are born to entertain. There's nothing wrong with that, because I'm happy when I play. I love what I do". "We play gospel music here. We play old spirituals. We play military marches. There's no end to the variety of music that we play. But we play it all our way. And the more we play, the more the level of happiness rises. Just to watch our audiences go wow when we play, that gives me a good feeling and makes me want to put out more." The amazing part to me is the coordination. There is no sheet music, no conductor, not even subtle leads from one of the members. All seven -- trumpet, two trombones, tuba, drum, tenor saxophone, and piano -- played as one. Soloists knew when to stand -- at times several would stand -- the crescendos and decrescendos were perfect and soft harmonies were flawless. These are truly great musicians. Walking a half mile down Bourbon Street back to the hotel there were dozens of "bands" playing at peak volume. It was a different world than Preservation Hall. I prefer the latter. After Sunday brunch overlooking the mighty Mississippi River, it was time to head for JazzFest. The temperature was 90, the humidity was 100%, the crowd was 100K+ and there was no place to sit. In spite of this it was a great experience. The Paul Simon performance, in particular, was worth the price. Nice to see the 60+ performers -- he was amazing in every respect. Digital music is great but nothing compares to a live concert. The big screen made you feel like you were in the front row (even though there were no chairs). Regrettably, Fats Domino (78 years old) cancelled at the last minute for health reasons. Lionel Richie took took the stage instead. On Monday morning it was a pleasure to make a presentation to a group of networking and IT executives at the English Turn Country Club. The topic was, guess what, the future of the Internet. With the incredible humidity, I do not regret not being a golfer and staying for the afternoon. With regard to New Orleans,I found a mixed story. The water marks, damage, and debris were staggering. One can see why a huge number of people have been displaced and why housing is the main issue on many people's minds. I spoke to a number of residents who were working in the service industry. The common thread was that they were hopeful, courteous, and wore smiles on their faces even though they had every reason to be bitter. One person told me there was three feet of water in the second story of his house. He and his family moved in with a cousin -- eight people in a small home. The only good news is that there are plenty of jobs. The biggest tragedy may be that there are only five schools open in a city that was once more than a million people. |
|
|
Friday, May 5, 2006 |
|
|
IBM Happenings: April 2006
There was also a milestone in April. Ten years ago, IBM WebSphere Commerce -- then known as Net.Commerce -- made its debut at the 1996 Olympic Games in Atlanta. Thousands of customers later, WebSphere Commerce is one of the best-selling e-commerce applications on the market, running many of the world's top e-commerce sites. Most of the top 100 online retailers use the middleware to power their Web sites that generate billions of dollars of online revenues. I am sure some will say it was great planning, but those of us who were there at the time know that the "ticket server" for the Olympic Games was an experiment. At about $5m in ticket sales it turned out to be the largest e-commerce site on the web at the time. The first real customer was L.L. Bean, Inc. of Freeport, Maine. See the complete history of Websphere Commerce here. Here are the announcements made by the company during the month. The complete index of prior IBM Happenings is here. |
|
|
Thursday, May 4, 2006 |
|
|
Intellectual Property
On Monday and Tuesday of this week a number of analysts and consultants gathered with IBM at an intellectual property briefing in Greenwich, Connecticut. Not as glamorous as the meeting in Rome but exceptionally interesting. The term intellectual property reflects the idea that the subject matter is a product of the mind and that legal rights to the "IP" are protected in the same way as any other form of property.
IP is a vital issue for many companies but probably no company has as much influence in this area as IBM. IP is a broad and deep subject but one of the key elements is patents. The industrial age focused on proprietary innovation and patents became the key differentiator for technology companies such as IBM. In the 1970's and 1980's there was a lot of cross-licensing to provide freedom of action; e.g. IBM cross-licensed with many other technology companies so that it could be able to ship it's products without any concerns about patent infringement. Since IBM's inventiveness created a lot more patent licensing income than licensing expense, the IP business became a major source of income -- to the tune of a $1 billion per year and mostly profit. Now that the industrial age has given over to a knowledge economy based on collaborative innovation, IBM has begun to re-evaluate it's IP strategy and begin to leverage IP as a new source of business growth. Since IBM has a very large group of engineers and scientists who are prolific inventors, the patent portfolio is sure to grow and the income from it will be significant for quite some time. The company has more than 1,000 active licenses whereby companies pay IBM to use it's patents -- that represents about a third of IBM's IP income. Another third comes from joint development; e.g. with Sony, Toshiba, and Samsung where the companies work together on a project and then share the results. A prominent example was the development of the Cell processor which is used in the new Sony PS3 game console. A final third of IBM's IP income is from the assignment of patents for things that IBM invented but does not want to pursue on it's own -- digital cameras, liquid crystal displays, the laser used in eye surgery, setup boxes, and many other things. Technologists working in healthcare and education cheered the move by IBM to allow them royalty-free access to its patent portfolio for the development and implementation of selected open healthcare and education software standards built around web services, electronic forms and open document formats. If new application software is developed in these key industries, society is better off and IBM will get it's fair share of the hardware, software and services opportunity. Very smart. To leverage internal ideas, IBM has created ThinkPlace -- a next generation suggestion program where employees don't just submit an idea and hope to get an award but where they tee up an idea and enable others to build upon the idea and collaborate to take it to the next level. IBM is also leveraging it's IP by using it to solve problems for it's clients through services engagements. For example, a group of PhD's from IBM Research helped a limousine company optimize the routes of it's cars to minimize wait time and fuel costs The world of patents has become ever more complex across the spectrum of collaboration and competition as the world has moved from proprietary to open -- as the world has gotten flat. Patents issued have skyrocketed in the past dozen years -- more than 150,000 patents issued in 2000, and so have patent suits. The thousands of suits are taking a huge economic toll and in many cases are stifling innovation. Patent reform has become urgent. IBM is not waiting on the sidelines. It is taking a leadership role and encouraging progressive changes. For example, it has launched initiatives to improve the quality of patents by developing and proposing an index to evaluate if a patent meets the standards of patentability -- in other words, to test if the patent is really legitimate. These efforts are not just for IBM but for the entire economy. Hopefully the politicians, many of whom have links to trial lawyer associations, won't kill the pending patent reform legislation. |
I have known David Strom for a dozen years or so. He is one of the best writers out there. Whether it is hardware, software, audio, or how to do things, David digs deep, analyzes what's out there and writes comprehensive stories. His latest is about blogging, and I was happy to provide some input. If you are looking for tips about blogging, 
Technology writer, Peter Svensson, wrote an interesting story called "
The 
For many of us, leaving our 
The traffic on the way to Bethlehem, Pennsylvania today was horrible. Makes you want a helicopter -- too bad they are unaffordable. The 
At a speech in 
There are some pictures from the 
After finding four official National Geodetic Survey 
