Demo Travel Woes

Every year I travel to Demo with eager anticipation, but as we all know, travel is not always fun. One of the major improvements in travel is the ability to print out a boarding pass at home before heading for the airport.
American Airlines has made a lot of progress with aa.com over the recent years and I am sure it has been difficult coping with the integration of numerous legacy systems. Unfortunately, I have written about airline woes before involving breakdowns in the American systems and last night I experienced yet another one. (read more)