Expedited Deception

Last week I received a very official looking envelope in the mail. It came from PO Box 757, Chanhassen, MN 55317. Both sides of the envelope were emblazoned with labels including something for everyone -  “ExpeditedDelivery GRAM”, “Package Tracking Number 80495100562″, “Extremely Urent”, “Recipient please hand deliver to addressee”, “Expedited – Not available to all locations”, “Special Notes on Enclosure”, “Time sensitive material”, “Materials Inspected”, “Recipient Name Confirmed”, “Postage Paid”, “Address of Recipient Confirmed”, “Delivery Date Verified”, “Service – Expedited”, “Weight 1 oz”, “Zone – 4″, “Sender authorizes the delivery of this shipment without obtaining a release signature and shall indemnify and hold harmless the shipper from any claims resulting therefrom”, “Release Signature – KC”, “Revision date 1/96″, “Format 196″, “Printed in U.S.A.” The envelope contained everything except the identity of who had sent it. Can you believe it? I did not make this up. I actually received the envelope described. It was obvious that someone was desperate to deceive the recipient to open the envelope. Who was it from? SiriusXM Satellite Radio. What was the extremely urgent matter being brought to my attention? “There’s never been a better time to be a SiriusXM Satellite Radio subscriber. Reactivate your XMradio today with this Special Offer!” I respect aggressive marketing when it is of high-integrity. This sham from XMSirius had no integrity. Fraud might be slightly strong, but at a minimum their mailing is based on deceipt — trying to trick the recipient to open the envelope. If the mailing was intended to be humorous that would be ok — if they had added their name to it.

If you read financial commentary about SIRI (the stock symbol for XMSirius, coincidentally the name of the new voice recognition software in the iPhone 4S), you find the word “desperate” used quite often. Seeking Alpha said that the SiriusXM 2012 subscriber outlook fell short of Wall Street’s consensus estimates. It also noted that the low subscriber number was just one of several disappointing subscriber measurements (see the full story – SiriusXM And Slowing Subscriber Growth). The conversion rate – the percentage of OEM trial subscribers that become self pay subscribers – is expected to show no improvement in 2012 and the self-pay monthly churn (the cancellation rate for subscribers that had previously chosen to pay for the service) is projected at 2.1%. These are most likely two of the primary drivers behind the company’s relatively low forecast of 1.3 million net additional new subscribers in 2012.

Meanwhile, Pandora seems to be gaining subscribers rapidly. PaidContent.org reported that Pandora had 94 million registered users as of their IPO filing in May, of whom 34 million are considered “active” users. That’s up from 53 million users registered and 18 million “active” in the same quarter last year. The listening numbers are even more impressive — Pandora played 1.6 billion hours of music in the quarter ending April 30, compared with 700 million hours the prior year. See New Numbers From Pandora Show Big Growth But No Profits for more details. It is not just CDs, newspapers, and video that is being impacted by the Internet — add satellites to the list.

Tags: disintermediation, internet, music, satellite, sirius, xm

Speech at SIIA

It was a privilege to be a speaker at the Software & Information Industry Association (SIIA) conference in New York on January 25. The subject of the speech was The Future of the Internet but I included an emphasis on impact to healthcare and publishing. The conference was attended by executives from the publishing and software industries. I do not know why the video was captured in five segments, but until I get a consolidated version, the links are below. The slides were on my iPad and the video doesn’t show the screen the audience was looking at. If you want to see the slides, they are here.

Part 1
Part 2
Part 3
Part 4
Part 5

Tags: future, health, Healthcare, hospital, internet, john patrick, medicine, music, publisher, siia, technology

Spectacular High-Res Image of Earth

The iPhone 4S takes great pictures, but nothing like this spectacular high-hes image of Earth. NASA Goddard oceanographer Norman Kuring gathered images from six different orbits of the satellite over an eight hour period last month. He stitched the six photos together to create the final masterpiece. I suspect it will be famous. The images were taken by a new instrument aboard the Suomi National Polar-orbiting Partnership (NPP) Earth observing research satellite called the Visible Infrared Imaging Radiometer Suite (VIIRS). It collects and distributes remotely-sensed land, ocean, and atmospheric data to the meteorological and global climate change communities. Among the data collected are atmospheric and sea surface temperatures, humidity sounding, land and ocean biological productivity, and cloud and aerosol properties.  As for those four vertical lines: that’s the reflection of sunlight off the ocean, or “glint”, that VIIRS captured as it orbited the globe. See Spectacular High-Res Image of Earth: The Other Side | Wired Science | Wired.com for the full story.

Tags: earth, nasa, NPP, photograph, satellite, space, suomi, virs

Medicare – Part 4

I have now been on Medicare for 18 months. Fortunately, I have not required significant clinical services and therefore do not have a lot of experience with the financial impact of Medicare. The medical insurance part of Medicare costs between $99.90 per month and $369.10 per month (per person), depending on your income. The poliiticians imply that everybody pays the same for Medicare and it is time for people to pay their fair share. I do not know what would be considered fair, but a range of X to more than 3X is non-trivial. If you want to understand the Medicare premiums in detail, good luck — it is really complicated. Every time I decide to dig into it and understand it, I run out of time and give up. I did have occasion to go to an urgent care center in Florida in January. I contracted a bad case of rhinosinusitis (perhaps from grandchildren, perhaps from inadequate hand washing during the holiday travels) and needed some health care. It took a couple of weeks to get back to normal and then a couple more to get the claims detail from United Health, which is the supplemental medical insurance I get through IBM. It is coordinated with Medicare. In theory, whatever Medicare does not pay goes to the supplemental insurer for consideration. How this works is as clear as mud. Here is what my claim detail from United Health showed for my visit to the doctor at the urgent care center.

Not to worry. The footnote to the claim detail clears this up (right!).

This Plan Determines Benefits Once Medicare Makes Payment. If Medicare Pays Less Than This Plan’s Benefit, This Plan Will Consider The Difference. This Plan’s Allowable Benefits Are Based On The Medicare Approved Amount If The Physician Or Provider Accepted Medicare’s Assignment Or On The Limiting Charge If They Did Not Accept The Assignment. The Patient Is Responsible For The Difference Between The Allowable Amount And The Total Amount Paid By Both Plans. The Patient Must Pay Any Applicable Plan Deductibles And Copays Before This Plan Can Pay Any Benefits. Medicare payment was applied in the amount of $28.02

There was no co-pay, and if there is a deductible, it would seem that I would have to pay something. What exactly went to whom is a mystery to me. I am sure it is a mystery to our political leaders also. Medicare encourages preventative examinations and tests. That is a good thing, but if I followed all that are recommended, I would be a very busy person. Is there such a thing as too much care? Should care be “rationed”? These terms easily become highly emotional in both clinical and political terms.  Some say that Americans have too big of an “appetite” for healthcare services and there is a tug of war going on between the payers, the providers, the patients, and the politicians over what care should be provided. The answer is not more care or less care but more effective care. The entitlement model of paying for more visits, tests, and procedures is what has to change. An emerging new model to address this is called the “Accountable Care Organization” and it will begin the shift from a volume-based system to a value-based system. This is a good thing, and regardless of the 2012 political outomces, I do not see the shift changing.

An ACO relies on close hospital partnerships, collaborative alignment with physicians, robust information technology infrastructure and operational expense management. While the federal government is studying various models, the healthcare industry is moving toward the ACO model which  relies on the partnerships between healthcare providers to reduce healthcare costs while maintaining or improving quality of care. Successful ACOs will be rewarded financially, providing additional resources to invest in technology, jobs and other improvements in the delivery of care. The concept of the ACO is to have money flow to the ACO to keep patients healthy and have the money be allocated among the various providers — primary care physicians, specialists, laboratories, imaging centers, etc. Needless to say the method of allocation will make my sinusitis claim detail seem trivial.

One thing is for sure and that is that the current model of care is badly broken and unaffordable. When a 92 year old patient has an indication that a colonoscopy should be performed — knowing that surgery will not be performed regardless of the outcome of the examination — who is benefiting from the expenditure? When an elderly person is incapacitated and a wheelchair can dramatically improve their quality of life then it is a good investment by Medicare. When a person is grossly overweight because they enjoy Krispy Kreme doughnuts, does the spending of millions of dollars on TV advertising to entice that person to get a Medicare-paid “free” sporty electric wheelchair, is that effective or might diet and exercise combined with visits to various members of the ACO be a better investment for Medicare? I think we all know the answer. Be on the lookout for the term ACO. We will be reading much more about this in the local and national news.

Tags: accountable care organization, aco, colonoscopy, health, Healthcare, medical insurance, medicare, sinusitis, wheel chair, wheelchair

Genesys XVIII

The 18th Annual Genesys Partners Venture Dinner — Gen XVIII– Monday night at the Union League Club in New York attracted more than 100 venture capitalists, investors, journalists, entrepreneurs, and industry executives. As always, Jim Kollegger — CEO of Genesys Partners and one of the pioneers of the information industry — was an elegant master of ceremonies. He introduced the various sponsors, next day panelists for the SIIA Conference, several startup CEO’s, and a few of us who have been around the block a few times, each to make some comments.

Like a broken record, I offered the normal upbeat view of the future of the Internet but prefaced my remarks by asserting that we are only 10% of the way there. In other words, of all the things that could be done on the Internet that would save us time and make our lives better, only 10% of them are there. It may sound low but consider retail e-commerce. Although there has been continuous and steady growth of retail e-commerce it still represents just 4% of total retail (as of the end of October). Why isn’t it 25% or more? Much is written about that here at patrickWeb but the short version is that there are still a lot of lame web sites. “Click here for the location of our nearest dealer where you can visit” or “call to buy the product you just found” or “Click here to download this form and fax it to us”. And of course there are the ubiquitous clipboards at doctor offices where we take a pen and provide a lot of information information that they already have.

I described one man’s view of the evolution of the Internet including the seven characteristics below. This parsed way of looking at the Internet has served me well for quite a few years. The things going on under each area continuously change and Jim asks me once a year to do a thumbnail sketch of my latest thinking.

Fast
Broadband in the U.S. is not a pretty story compared to other parts of the world. We are second after China in number of broadband users, but 28th in the world in number of broadband users as a percentage of our population. The problem is that there are too many lobbyists and the FCC is a political organization. The new FCC head is a very smart guy with venture and business experience. He totally gets it. The only problem is that AT&T, Comcast, and Verizon have more lawyers than he does. Meanwhile France is offering 100 megabit access for $90 per month and WiFi throughout the country. Thanks to the telco lobby, many states have banned the offering of WiFi by municipal entities. Every citizen in Greenland has Internet access. We have 31,000 post offices.

Always On

WiFi is part of the fabric of the world. The big shift is streaming of data — not just tweets, but data from *things*. Bridges, toll booths, traffic lights, buildings, cars, and health monitoring devices attached to people. Hospital physicians will soon be adjusting the drip rate on infusion pumps in the hospital from their office based on real-time data from the patient. The WiFi infusion pumps enable hospital administrators to know where the pumps are (they never have enough of them) and which ones need maintenance. The creation of data is staggering. Of all the data in the world, 90% of it was created in the last two years. YouTube receives 60 hours of new video every hour. Wikipedia has 4 million articles and 8,000 editors.

Everywhere
There are one billion computers (including tablets), one billion cars, 1.5 billion televisions, and 2 billion Internet users. Small numbers compared to cell phones — 5.2 billion paid subscribers. The Internet used to be where your PC is, now it is where you are.  Most of the cell phones are dumb but soon most of them will be smart and they will all have Internet access. The mobile web is unfolding and is taking part in creating data in addition to consuming it through streaming. When you take a picture on your iPhone, it goes into the photostream and from there to iCloud and from there to all of your other devices.  

Natural
Social networking has become fundamental to all aspects of our economy and society. Integration of social networking with a full range of web applications will evolve to become the primary means of collaboration. The emerging issue is that many people are a bit liberal with sharing their every movement — what they are eating, listening to, where they are headed, their current latitude and longitude, and where they slept last night. They are not thinking that some day they may run for office or interview for a job. OpenSocial is an important new standard that will enable social media apps that work across all of the social media sites. The Europeans may legislate it, but regardless, a capability is needed to be able to remove things from the social media.

Intelligent
The Semantic Web is the next big turn of the crank but the crank is moving slowly. Most web pages have links but do not have context. In other words the words on the page do not necessarily mean anything — but they could. If a web page said “Join us for a concert by The Eagles at Kimmel Center in Philadelphia next Tuesday” that set of words could have a lot of context. Clicking on it could add the concert to your calendar, knowing what “next Tuesday” means. It would also know exactly where the Kimmel Center is and that The Eagles is a performing group that performs a particular genre and your music player would receive a list of suggestions of music they have recorded or links to live concerts under way at the moment. This is the tip of the iceberg. The semantic web will lead us to a point where most of the interactions of web pages will be between computers not between computers and people. The biggest growth of intelligence is occurring in the field of analytics. Exabytes of data are being stored. Analytics will enable businesses to make sense of it, model their business and continuously adapt to what is going on. IBM’s Watson took on humans on the Jeopardy Show, but what is more interesting is the ability for a primary care physician to call and get a recomendation based on patient data they describe to Watson. Within a couple of seconds Watson will be able to review all medical information in the world and make a useful suggestion. Business Intelligence and analytics are poised to enable new insight into the mounds of data that are being accumulated.

Easy
Technology isn’t the easiest thing at times. There are many dimensions to “easy” but one good example is the Nintendo Wii. At a local senior center, members find the Wii to be their exercise coach. It is not just for kids! The iPhone and iPad have shown how easy it can be to get applications on a handheld computer. Amazon has done the same with the Kindle. Most companies still don’t get the idea that the Internet is about power to the people. If you can’t make it simple, people won’t buy it. Cloud computing has become the mainstay for me and for millions. The convenience and reliability of the clouds is compelling. Add Dropbox and you have a completely replicated set of data, wherever you are and with whatever device you may be using. How about TV? Three remotes — BlueRay, Cable box, and TV — include 151 buttons. Even a savvy child could not possibly master this impossible user interface. Boxee TV has produced a good model of the future of TV, but I suspect that an upcoming Apple TV will be what finally provides the needed regime change.

Trusted
This is the big one. Will we trust the Internet? Security technology is available to achieve much higher levels of security than presently deployed both at enterprise and consumer levels. It is a constant battle and requires significant budgets and a lot of talented people to maintain the needed security. The bigger issue will be privacy. (Stay tuned for the Firefox “do not track” feature). Banks have our personal information and they are using it. Healthcare insurers have more information about our health than our doctors do. Nevertheless, there is much to be optimistic about when it comes to electronic medical records. Perhaps 25% of doctors and hospitals use them but they are not easily interchangeable and accessible. This will change over the next few years as the government adds dollar incentives to make it happen. The result will be better quality of care, better outcomes, and fewer errors. And, fewer clipboards.

On Wednesday I gave a talk about the Future of the Internet and Healthcare at the SIIA Conference. The presentation can be found here.

Other patrickWeb conference related stories

Tags: broadband, fcc, future, health, health care, Healthcare, IBM, internet, ipad, iPhone, jeopardy, john patrick, Mobile, opera, siia, social media, supercomputer, union league, WiFi

Big Data

The storage capacities of laptop and desktop computers has been growing rapidly, but the growth may not be fast enough. According to IBM, we create 2.5 quintillion bytes of data every day. Perhaps quintillions of bytes are not meaningful to most of us, but it is the growth rate that is staggering — 90% of all the data in the world has been created in the last two years. Where does all the data come from? Data comes from everywhere: from sensors used to gather climate information, physiological readings taken 1,000 times per second from a patient, posts to social media sites, digital pictures and videos posted online, transaction records of online purchases, and cell phone GPS coordinates to name just a few. Collectively, the phenomenon is called “big data”. (See  IBM Big data and information integration for smarter computing).

Note: Data is plural. The singular term is datum. Should we say data is or data are? There are many views on which is right.

 IBM describes big data as spanning three dimensions: Variety, Velocity and Volume.  Variety refers to the fact that big data extends beyond structured data like we might find in a spread sheet. It includes unstructured data such as text documents, email, audio and video recordings, click streams from the web, log files that record financial and business transactions, and much more. Velocity of data refers to the fact that data can be time-sensitive such as bid and ask data in a financial market or physiological data that affect the lives of patients. In these cases, historical data is interesting but real-time data is critical. The third parameter is volume. IBM says that big data comes in one size: large. Organizations are flooded with data — terabytes, petabytes, or even yottabytes.

Big data is a challenge in various technical ways, but more importantly, it is an opportunity to find insight in new and emerging types of data and to answer questions that, in the past, were not possible to analyze effectively. Data that has been hidden can be surfaced and acted upon. The result can be a more agile organization or in the case of health care, better outcomes for patients.  Picture a hospital neonatal environment where a plethora of medical monitors connected to babies are used to alert hospital staff to potential health problems before patients develop clinical signs of infection or other issues. There are breakthroughs on the horizon for how this will be done. Today the instrumentation generates huge amounts of information — up to 1,000 readings per second — which is summarized into one reading every 30 to 60 minutes. The information is stored for up to 72 hours and is then discarded. If the stream of data could be captured, stored and analyzed in real-time there could be a huge opportunity to improve the quality of care for special-care babies.

The Hospital for Sick Children in Ontario, Canada developed such a vision and is acted on it. Dr. Carolyn McGregor, Canada research chair in health informatics at the University of Ontario Institute of Technology visited researchers at the IBM T. J. Watson Research Center who are working on a new stream-computing platform to support healthcare analytics. A three-way collaboration was established, with each group bringing a unique perspective — the hospital focus on patient care, the university’s ideas for using the data stream, and IBM providing the advanced analysis software and information technology expertise needed to turn the vision into reality. The result of the collaboration was Project Artemis which pairs IBM scientists with clinicians and`researchers to explore how emerging technologies can solve real-world business problems, in this case developing a highly flexible platform that aims to help physicians make better, faster decisions regarding patient care for a wide range of conditions. At the Children’s hospital the focus is real-time detection of the onset of nosocomial infection (often called hospital-acquired infection). Regulatory, ethical, privacy, and safety issues were addressed and then two infant beds were instrumented and connected to the system for data collection. The team then created an algorithm that deciphered the streaming data. By establishing the impact of moving a baby or changing its diaper, those things can be filtered out to help spot the telltale signs of nosocomial infection.

Dr. Andrew James, staff neonatologist, at the Hospital for Sick Children is optimistic that as they learn more they will be able to account for variations in individual patients and eventually be able to integrate data inputs such as lab results and observational notes. In the future, any condition that can be detected through subtle changes in the underlying data streams can be the target of the system’s early-warning capabilities. It is likely that sensors attached to or even implanted in the body will allow monitoring of important conditions from home or anywhere. Big data has the potential to improve the health of patients whever they may be.

Other healthcare-related stories on patrickWeb

Tags: analytics, big data, health, Healthcare, hospital, IBM, monitoring, neonatal

Atoms by the Dozen

IBM has just made a huge advance in atomic-scale magnetic memory. The MacBook I am typing this story on stores one bit of data in about 1 million atoms. With IBM’s new atomic-scale magnetic memory, 12 is the new million. The nanotechnology breakthrough will lead to storage that is 100 times more dense than today’s hard disk drives. IBM said that an entire music and movie collection could fit on a charm-sized pendant you wear around your neck. Hard drives have continually improved in storage and cost, but the current technology is running into physical limitations. Scientists at IBM Research have been working  at the atomic scale for decades, but only recently has it advanced to the point that it looks like their work will produce the ultimate memory chips of the future. Operating at incredibly cold temperatures, the IBM researchers have been able to manipulate 12 atoms into what they describe as a stable magnetic storage unit. Once a manufacturing technique is devised, putting many millions of atoms together will result in a highly energy-efficient, no-moving-parts, storage system capable of changing the way we think of information. For many people, today’s storage capacity is more than adequate, but the deluge of data from video, GPS locations, sensors, and social media interactions will demand significantly more storage capacity in the near future.  IBM says that everyday we create 2.5 quintillion bytes of data. The rate of increasing data creation is so fast that 90% of the data in the world today has been created in the last two years alone.

 Smaller Magnetic Materials Push Boundaries of Nanotechnology – from the New York Times
 YouTube video of IBM physicist explaining the new breakthrough

Tags: antiferromagnetic, atom, IBM, nano, nanotechnology, research

Aviation Rekindled

My interest in aviation began when I was stationed at MacDill Air Force base in 1970. My private pilot license was issued 1/15/1971, a mere forty years ago. A commerical license followed in 1976 and then an instrument rating in 1977. After moving to Connecticut in 1981, the flying days were over. The topic of aviation was rekindled by Nick Nash, a summer intern at IBM shortly after we had formed the Internet Division of the company 15 years ago. Nick went on to get a degree, magna cum laude, at Harvard. He is now a Vice President at General Atlantic, a global growth equity firm. Nick was an excellent communicator and he asked me one day if he could do an interview on the subject of aviation. Nick titled the interview “I really prefer having an engine!”

Ten years later, I got very interested in aviation once again when the Elipse 500 was announced. The Eclipse was the first of a new class of aircraft called the Very Light Jet (VLJ). With a number of breakthroughs in aviation technology, the Eclipse promised to offer a dramatically more affordable business model for jet aircraft. The small six-seat business jet is powered by two lightweight Pratt & Whitney Canada PW610F turbofan engines. Unfortunately, the company went bankrupt in 2008. A new company was formed recently and they are building a new version of the aircraft, to be called the Eclipse 550, with planned deliveries in 2013.

Another VLJ was announced in 2006 — the Embraer Phenom 100 — developed by Brazilian aircraft manufacturer Embraer. The Phenom was much more appealing than the Eclipse — significantly more space, larger windows, and great performance. My partners at Executive Jet Partners LLC (EJP) and I ordered a Phenom in 2006 and just over three year later, I went to Brazil to bring it back to Connecticut. It was quite an adventure. See the full story here.

EJP is a private company owned by three retired executives in Connecticut who have a love of aviation.  Two of the three are private pilots and all three love to fly.  EJP took ownership of the Embraer Phenom 100 executive jet in October 2009.  The Phenom has six seats – two for the pilots and four for passengers. It is certified by the FAA for single-pilot operation, but most passengers are more comfortable with two pilots up front. It can fly 1,365 miles non-stop at 41,000 feet altitude at an airspeed of  435 mph. Like many aircraft owners, EJP makes the Phenom available for charter when the partners are not using it. We hope to make a business out of aviation charter. To make that happen requires a good partner who is an expert in managing aircraft. Enter Corporate Flight Management (CFM). CFM is a private Smyrna, Tennessee company that manages aircraft; provides marketing, dispatch, and scheduling; coordinates maintenance; and provides pilot services. (See the CFM blogs for some interesting aviation commentary). CFM pilots are experienced professionals and are trained and certified in the aircraft that they fly. CFM has a division based in Danbury, Connecticut and currently has seven airplanes in their fleet, two of which are Phenom 100s. See the entire CFM fleet here.

Chartering a private aircraft is not inexpensive, but it is incredibly convenient.  When sharing the cost among multiple passengers, the cost approaches first class airfare.  One of the many advantages of private aviation is that the aircraft can take off and land at thousands of airports not serviced by the airlines.  For example, if you have a business or a personal reason to go from Danbury, Connecticut to Springfield, Illinois, there are no direct flights. A connecting flight through O’hare in Chicago departs Laguardia at 6 AM and gets into Springfield at 9:18.  If you live in Danbury, you would have to leave home at 3:30 AM. The available return flights take four hours or more. One flight leaves at 12:15 PM (which leaves you about an hour for your visit) or at 6:20 PM, arriving into Laguardia at midnight and getting home almost 24 hours from when you got up. A charter flight can depart directly from Danbury at 7:15 AM and arrive in Springfiled at 9:15 AM. You can arrive at the Danbury Airport at 7:05 and be in the air at 7:15 AM. You can take whatever baggage you want and use your laptop from takeoff to landing. Without even mentioning amenities, the best part is the return flight. It would be scheduled whenever you choose to depart. You can bring as much baggage as you want and be productive for your entire flight. The cost would be significantly higher than a commercial flight, but the convenience is incomparable.

Charter is not for everyone. It is incredibly convenient albeit very expensive. But if you want to splurge for that special vacation in Florida, Canada, or the Bahamas, or if you have a business trip where productivity and your time are valuable, then charter is worth considering. When it comes to passengers on a charter, you can have the plane to yourself, or bring three to seven others (depending on what kind of plane you charter) with you at no additional cost — you charter an airplane, not a seat. An interesting approach to sharing is at Social Flights – a startup company that is using the power of the Internet to enable like-minded travelers to find each other and share the cost of a charter. If you have questions about a charter or want to get a no-charge quote for a flight, contact CFM  at 615-220-1761, or e-mail them at charter.dispatchers@flycfm.com. If you just want to chat further about any of this, feel free to contact me at john@executivejetpartners.com.

Tags: Aviation, brazil, charter, embraer, flying, phenom

e-shipping

All the retailers are trying to become e-tailers so that Amazon doesn’t take all their business from them. They have a very long way to go to get with the program. Amazon has been honing their web presence for 16 years and they have it down to a science — and to putting the customer first. Seems everything they do makes sense. Amazon Prime, for example, is fantastic. Some of the things aspiring e-tailers do make no sense. My wife ordered a pair of gloves for one of our daughters-in-law. The unbreakable product arrived in a box that could have contained a suitcase or a television. The unbreakable unscratchable gloves were surrounded by enough packing material to handle a few table settings worth of dishes. Go figure.

Tags: amazon, e-tailers, online retail, prime shipping

Kindle Update

Thanks to Mary Keough, over at IBM, for reading my post and correcting me on the weight of the Kindle Touch. I was thinking of the new $79 Kindle when I said six ounces. I weighed four devices this morning to make sure I got this right. Here is what I found.

I have to admit that I am vascillating a bit between the Kindle and the Kindel Touch. They are both very light and a pleasure to read on. The touch screen is nice, but the simple buttons on the Kindle create a certainty about your intentions. When I swipe, sometimes I go back a page to make sure I had not swiped two pages. With the Kindle, a click is always “a” click. All the Kindle devices are great, and I suspect the Fire will keep getting better with software updates and follow-on models.

Mary asked about the advertising and quetioned whether it is worth the extra $30 on the Kindle or $40 on the Touch to get the device “without special offers”. My opinion is that it is not worth the extra money. The special offers appear as a screen saver when you stop reading. They are totally unobtrusive. You can easily not even notice them. If you want to look more closely and are interested in something being offered, you can go for it. Speaking of reading, the biography of Steve Jobs by Walter Isaacson was really great (see Apple at Grand Central Terminal). I am now reading Fall of Giants: Book One of the Century Trilogy by Ken Follett. I have read most of his books, and this one too is really good so far. 

 Other patrickWeb stories related to the Kindle

Tags: amazon, apple, fall of giants, fire, founders hall, ipad, iPhone, isaacson, ken follett, Kindle, kindle fire, kindle touch, steve jobs